# HOMER > HOMER knowledge base – help articles and documentation. ## About Homer - [What is HOMER?](https://homerlearning.kustomer.help/en_us/what-is-learn-and-grow-by-homer-B1nMlKh_.md): HOMER Learn Grow is the essential early learning program for kids ages 28 with thousands of activities to build skills for school and life Theyll explore - [Does HOMER work? Where's the proof?](https://homerlearning.kustomer.help/en_us/does-homer-work-wheres-the-proof-rkm6Mgtnu.md): Yes The HOMER Method is our expertdesigned fourstep approach that teaches kids essential skills and how to transfer that knowledge to new contexts Its a r - [What skills will my child learn in HOMER?](https://homerlearning.kustomer.help/en_us/what-skills-will-my-child-learn-in-homer-rJQ0zgYhu.md): HOMERs program is thoughtfully designed around the optimal way kids learn specific skills across subjects By focusing on both academic and socialemotional sk - [What are the device requirements for HOMER?](https://homerlearning.kustomer.help/en_us/what-are-the-device-requirements-for-homer-learn-and-grow-r1QnMxtnO.md): HOMER Learn Grow is currently supported on both Apple and Android devices you can find the requirements for each below Apple supported on iOS10 or above - [Why does the content seem repetitive?](https://homerlearning.kustomer.help/en_us/why-does-the-content-seem-repetitive-SyraMeY3d.md): - [What are Explore kits?](https://homerlearning.kustomer.help/en_us/what-are-explore-kits-BkDVQeF2u.md): Bring HOMERs online learning to life with handson play Our learning experts have designed all three kits to expand on the skills your child is building with - [Does HOMER offer any parenting and learning tips?](https://homerlearning.kustomer.help/en_us/does-homer-offer-any-parenting-and-learning-tips-HJWyQlF2O.md): HOMER supports your childs learning journey every step of the way Follow the HOMER blog at httpsbloglearnwithhomercom to find helpful parenting tips l - [How can I join the HOMER social community?](https://homerlearning.kustomer.help/en_us/how-can-i-join-the-homer-social-community-ByGymgthu.md): - [I need help. How can I reach the Member Experience Team?](https://homerlearning.kustomer.help/en_us/i-need-help.-how-can-i-reach-the-member-experience-team-r1UmmgY2d.md): Our amazing Member Experience associates are here and ready to help Tap here to submit a request to our Member Experience Team with the following info ## Account Management and Billing - [I forgot or need to change my password](https://homerlearning.kustomer.help/en_us/i-forgot-or-need-to-change-my-password-rkgQQeYh_.md): Forgot your password or need a change No problem You can reset it at any time by following the steps below On the HOMER Website 1 Visit learnwithhomer - [How do I change my subscription?](https://homerlearning.kustomer.help/en_us/how-do-i-change-my-subscription-S1SDmgYnu.md): There are a few ways to change your membership plan Please follow the instructions below for the platform you used to sign up for HOMER Billed through HOME - [I have a promo code. How do I apply it?](https://homerlearning.kustomer.help/en_us/i-have-a-promo-code.-how-do-i-apply-it-ByTXmgKh_.md): To access a promo code you must tap the link provided in the email or on the promotional website Remember you can only use a promo code discount when subscri - [How do I access my account settings?](https://homerlearning.kustomer.help/en_us/how-do-i-access-my-account-settings-B12G7gY3_.md): To find your account settings by platform HOMER Learn Grow app 1 Tap the Learn Grow icon on your device to open the app 2 Tap the GrownUps button - [Does billing automatically recur?](https://homerlearning.kustomer.help/en_us/does-billing-automatically-recur-BkiQmgYnO.md): - [How do I update my billing information?](https://homerlearning.kustomer.help/en_us/how-do-i-update-my-billing-information-SyKXQlFhu.md): If you are billed through HOMER directly you may use the following instructions to update your payment information 1 Visit the HOMER website and log in 2 - [I already pay for a HOMER membership. Why is it asking me to start a free trial?](https://homerlearning.kustomer.help/en_us/i-already-pay-for-a-homer-membership.-why-is-it-asking-me-to-start-a-free-trial-ryVAGet2O.md): If you find yourself locked out of your HOMER membership please use the following steps 1 Go to the main login page 2 Tap I have an account located un - [Why do I need to enter my billing information for the free trial?](https://homerlearning.kustomer.help/en_us/why-do-i-need-to-enter-my-billing-information-for-the-free-trial-HyCmQgKhu.md): - [How do I change my HOMER username?](https://homerlearning.kustomer.help/en_us/how-do-i-change-my-homer-username-BJ0fXxF2O.md): You can view and edit your HOMER email address on the HOMER website or in the Learn Grow app by following the steps below On the Website 1 Sign in to y ## Gifting - [Is the gift subscription auto-renewing?](https://homerlearning.kustomer.help/en_us/is-the-gift-subscription-auto-renewing-rkJT5gqj5.md): Gift subscriptions do not auto-renew. You will only be charged when you make your initial purchase and will not be charged at the end of the 6-month or yearl... - [Can I donate HOMER?](https://homerlearning.kustomer.help/en_us/can-i-donate-homer-BkKPmeF2d.md): We appreciate your interest in providing HOMER as a gift or making a donation If you would like to gift your subscription you can sign up on the receivers ## Troubleshooting and Technical Support - [My HOMER app crashed!](https://homerlearning.kustomer.help/en_us/my-homer-app-crashed-B1HzmgFnO.md): Its tough to pinpoint one specific reason the app is crashing so we suggest trying a few different troubleshooting steps 1 Perform a force restart on your - [My HOMER app is running slowly. What do I do?](https://homerlearning.kustomer.help/en_us/my-homer-app-is-running-slowly-what-do-i-do-Sy8zQgKn_.md): Its tough to pinpoint one specific reason the app could be running slowly so we suggest trying a few different troubleshooting steps 1 Check to ensure you - [I have a technical issue in HOMER!](https://homerlearning.kustomer.help/en_us/i-have-a-technical-issue-in-homer-HkRbQlt2d.md): Were here to help First we find that many issues can be resolved by deleting and reinstalling the app Please delete Learn Grow from your device entirely - [How do I free up memory on my iPad or iPhone?](https://homerlearning.kustomer.help/en_us/how-do-i-free-up-memory-on-my-ipad-or-iphone-Sk5pfet2d.md): - [How do I free up space on my Android device?](https://homerlearning.kustomer.help/en_us/how-do-i-free-up-space-on-my-android-device-BksaMeYh_.md): Occasionally your Android device may not have enough storage to run HOMER Learn Grow If you see a popup stating Insufficient Storage Available then youl - [I never received my activation email](https://homerlearning.kustomer.help/en_us/i-never-received-my-activation-email-HkHQmxK3_.md): If you have not yet received followup instructions for your new HOMER membership please be sure to check your junk or spam folder The activation link in your - [I deleted HOMER Reading and HOMER stories, can I reinstall them?](https://homerlearning.kustomer.help/en_us/i-deleted-homer-reading-and-homer-stories-can-i-reinstall-them-BJ51Qgt3O.md): Unfortunately you cannot reinstall HOMER Reading or HOMER Stories on your iOS device after you delete them However if you have a device that runs iOS10 or ## Shop Products - [What are Explore kits?](https://homerlearning.kustomer.help/en_us/what-are-explore-kits-BkDVQeF2u.md): Bring HOMERs online learning to life with handson play Our learning experts have designed all three kits to expand on the skills your child is building with - [What age range are the kits for?](https://homerlearning.kustomer.help/en_us/what-age-range-are-the-kits-for-r1ZSXgt3_.md): - [How do the kits work with the HOMER app?](https://homerlearning.kustomer.help/en_us/how-do-the-kits-work-with-the-homer-app-HJCEXeFnu.md): Explore Kits expand on the skills your child is building with the Learn Grow app There are no interactions between the kits and the app through QR codes or c - [Can the kits be reused?](https://homerlearning.kustomer.help/en_us/can-the-kits-be-reused-rJ9N7lY2u.md): - [Can I buy just one kit?](https://homerlearning.kustomer.help/en_us/can-i-buy-just-one-kit-rJnN7lYnd.md): - [Do you accept returns?](https://homerlearning.kustomer.help/en_us/do-you-accept-returns-SJK4QeY2O.md):